In consideration of the isolation, remote, access problems and the limited seasonal period that exist on Stewart Island it is necessary to set in place an appropriate booking policy. . A non-refundable deposit of one night is required to confirm your booking.
When full payment has been made a refund (less the deposit and administration expenses – 10%) will be organized in the following circumstances:
We cannot refund if the cancellation is received less than fourteen days from the date of arrival, except in exceptional circumstances and at our discretion or another booking replaces this cancellation.
In the event of either the sea or air transport being cancelled, clients are required to use the alternative means of transport or forfeit their deposit.
In the unusual event of extreme weather conditions when both boat and air cancels, we would encourage you to re-book at a convenient time for the future and we would refund your deposit less 10% administration costs.